*In the event that you return a faulty/incorrect item we will refund your postage charge as long as it is 1 stClass Recorded or a lesser value service.
CUBE AIM PRO GREEN FULL
If the item was in full working order at the time of delivery to you, we cannot refund your return postage cost. When returning the item please use Royal Mail1 stClass Recorded* so that you have a tracking reference just in case! If your item arrived faulty, we will refund your postage cost. Please be patient with us as we need to receive this confirmation from the suppliers before we can process your request for a replacement/refund. Faulty items are then forwarded onto the suppliers to confirm the warranty issue.
Once the item arrives back to us you will receive an email notifying you about the progress. Please include a covering letter describing the fault and if you would like the item replacing or refunding. If you have received items that are faulty please send them back to us using the steps above. You should always keep proof of postage and we advise you to use a ‘signed for service’ when returning goods. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we cannot be liable for your postage charges. If you have received items that are faulty or not what you ordered send them back to us (using the steps above) and we will cover the delivery cost of the return if it is within 14 days of delivery. If returning items that are not suitable for either refund or exchange you are responsible for the delivery cost in returning it to us. The item must be returned in ‘showroom condition’, with its original packaging, tags and with a valid receipt/delivery note. Send your package using a recorded delivery method (always keep a copy of your receipt!) to the following address: TT Cycles Units 6-8 Elm cross business park Bradford on Avon Wiltshire BA15 2AYĪny item (excluding food and underwear) can be returned to including those made online.
CUBE AIM PRO GREEN MANUALS
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty, cards, manuals and accessories). Any item (excluding food and underwear) can be returned to us for any reason provided it is returned in ‘showroom condition’, with its original packaging, tags and a valid receipt/delivery note.
CUBE AIM PRO GREEN FREE
In the unlikely event that you are dissatisfied with your purchase please feel free to return your goods within 14 days of the purchase date for a full exchange or refund.
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